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The Impact of Emotional Intelligence on Job Outcomes and Turnover Intention in Health Care

Panagiotis Trivellas, Vassilis Gerogiannis, Sofia Svarna

Abstract


Nursing turnover threatens the performance of health care organizations. This paper examines the influence of Emotional Intelligence (EI), on job outcomes (Job Satisfaction (JS) and Organizational Commitment (OC)) on Turnover Intention (TI) of nursing staff working in the health care sector. Although in the relevant literature several studies have examined the direct relationships between any two of these factors, there is lack of an approach which investigates the combined relationships among all these factors. This paper presents a field survey conducted in five private health care organizations which operate in the city of Larisa, Greece. The statistical analysis based on 145 valid questionnaires, confirmed strong association among EI and TI as well as significant relationship between JS and TI. In contrast with the results of other scholars, OC has not been found to be associated with TI

Keywords


Emotional intelligence, Job satisfaction, Organizational commitment, Turnover intention, Health care

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