Strategic Alignment of ERP, CRM and E-business: A Value Creation
The role of strategic business alignment with information management in achieving business performance is discussed in this paper. The main hypothesis is that the degree of business strategy alignment affects enterprise information management and time-related operating performance, and through these two intermediate constructs, improves business performance. The alignment between overall business objectives and technology-related decisions is a prerequisite for a business to survive in the today’s global e-competition and the digital era. The strategic point of alignment is the value creation that enables a company to develop a strong competitive advantage and thus not only to survive but also to become a leader in the market
ERP, CRM, E-business, Business strategy, Value creation
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